Ten must-ask questions: quickly identify unreliable shipping agents

When choosing a shipping agent, it is crucial to ensure the reliability of the partner. The following are ten must-ask questions to help you quickly identify unreliable shipping agents.

"What is your company's NVOCC number? Can you provide the official website inquiry link of the Ministry of Transport?" ( Qualification verification)

"Does your company have a direct passenger agreement with XX shipping company? What is the cabin guarantee rate to Port XX?" ( Resource verification)

"What fees are included in the quotation provided by your company? Are there any surcharges for fuel / peak season / remote? "( Price transparency)

"Does your company provide double-clearance tax service? How to deal with the failure of customs clearance?" ( Customs clearance ability)

"How to provide logistics tracking during the transportation of goods? How often do you give feedback on abnormal situations?" ( Service quality)

"What similar goods have your company handled (such as XX products to XX countries)? Can you provide more than 3 success stories?" ( Experience verification)

What are the compensation guidelines for lost/destructed/delayed items? How long does the claim process take? ( Risk guarantee)

"What is the payment method of your company? Can you provide the company's account information?" ( Security of funds)

"How long in advance do you need to book during the peak season? How to ensure that my goods are shipped first when the cabin is tight?" ( Emergency response capability)

"Which ports does your company's overseas agency network cover? What are the options for distribution at the destination port?" ( Global service)

Finally, consider its communication efficiency. Good communication skills and response speed can effectively reduce the uncertainty and delay in the shipping process. Through these questions, you will be able to judge the reliability of shipping agents more comprehensively, so as to make wise choices.